Frequently Asked Questions

We offer multiple shipping options including container shipping, flat rack, and bulk vessel from Shanghai or Tianjin port to Almaty, Astana, or other destinations in Kazakhstan. Transit time is typically 25-35 days. Rail shipping is also available with 15-20 days transit.

Delivery time depends on the destination. For Kazakhstan: 25-35 days by sea, 15-20 days by rail. For Russia: 20-40 days depending on the port. For Uzbekistan/Kyrgyzstan: 30-45 days combined sea+rail. We handle all logistics and customs documentation.

Yes! We strongly encourage all customers to visit our warehouse in Changsha, Hunan Province for in-person inspection. We provide airport pickup, hotel arrangements, and full translation services. You can test operate any machine before making a decision.

Yes, every machine comes with a detailed inspection report covering engine, hydraulics, undercarriage, electrical systems, and overall condition. We provide photos and videos of each machine. Third-party inspection can also be arranged upon request.

We specialize in SANY and Caterpillar (CAT) excavators, and also carry Komatsu, Hitachi, Hyundai, and Doosan models. Our inventory includes 22+ models from 5.5T to 36T, covering mini excavators to heavy-duty machines.

Yes, we supply OEM and quality aftermarket parts for CAT and SANY excavators, including bucket teeth, hydraulic pumps, filters, track shoes, seal kits, and final drives. Parts can be shipped together with machines or separately.

We accept T/T (bank transfer), L/C (letter of credit), and Western Union. Payment terms can be negotiated for bulk orders. We provide formal contracts and commercial invoices for all transactions.

Yes, we provide full export documentation and customs clearance support from China, including commercial invoice, packing list, bill of lading, and certificate of origin. We can also assist with import documentation for Kazakhstan and Russia.

We provide quality assurance on all machines. Each machine is thoroughly inspected before shipping. Specific warranty terms depend on the machine condition and model. We also provide ongoing technical support and spare parts supply.

Yes! We can source and supply brand new SANY and other brand excavators at competitive prices with full manufacturer warranty. New machines are available to order with delivery in 2-4 weeks.